"Insurance CEOs have a big strategic challenge: successful companies of the future will look very different than they do today. Overall headcount will shrink by as much as 30%, thanks to automation and new ways of working, although staffing will expand in some areas and contract in others. We expect that approximately 20% fewer people will be needed in claims and central functions such as HR and finance as much of that work becomes automated. At the same time, up to 50% more people will work in high-value human areas such as analytics. The balance of roles will evolve from being 20% digital today to being about 70% digital (including data scientists, software engineers, and analytics experts) over time. Even people in non-technical roles will need technical skills. Most managers and employees will require some form of new training or “upskilling” to stay with the company. "